Overview
Lokuna Inc. ("Lokuna", "we", "us" or "our") builds Lokuna, an autonomous AI retention agent for SaaS businesses. This Privacy Policy explains how we process personal information collected through this website, lokuna.com, and our related marketing activities (together, the "Site").
This policy covers the Site only. If you use the Lokuna product at app.lokuna.com, the Lokuna Privacy Policy explains how we handle account information and the customer data our customers connect to the service.
We wrote this policy to meet the transparency requirements of Québec’s Act respecting the protection of personal information in the private sector (Law 25), Canada’s PIPEDA, the EU and UK GDPR, and U.S. state privacy laws, to the extent each applies to us.
Personal information we collect
Information you give us. When you write to us through the contact form, we collect your name, your email address, your message, and whether you are already a Lokuna customer. If you email us directly, we collect the information in your email.
Information collected automatically. When you visit the Site, our hosting provider records standard technical information in server logs, such as your IP address, browser type, the pages you request and the time of the request. We use these logs to deliver the Site and keep it secure.
Analytics. We use Vercel Web Analytics to count page views and see which pages are useful. It does not use cookies and does not follow you across other websites. It reports aggregated information such as page views, referring pages, country, browser and device type, and it does not let us identify you.
We do not knowingly collect sensitive information, such as government identifiers, health data or payment card numbers, through the Site. Please do not send it to us.
Cookies and tracking technologies
The Site does not set advertising or cross-site tracking cookies, and we do not use pixels from advertising networks. Our analytics are cookieless. If you click through to app.lokuna.com, that service uses the cookies described in its Cookie Policy.
Some browsers send "Do Not Track" or Global Privacy Control signals. Because we do not sell personal information or use it for targeted advertising, there is nothing for these signals to switch off on the Site.
How we use your personal information
To answer you. We use contact form messages to reply to your questions, follow up on your request, and keep a record of our conversation.
To run and protect the Site. We use technical information to deliver pages, diagnose problems, prevent abuse and spam, and keep the Site secure.
To improve the Site. We use aggregated analytics to understand which pages people read and to make the Site clearer.
To comply with the law. We may use personal information to meet legal obligations, enforce our terms, and protect our rights and the rights of others.
We do not sell personal information, we do not share it for targeted advertising, and we do not use the information you send through the Site to train AI models.
How we share your personal information
Service providers. We share personal information with providers that help us run the Site, only as needed for their service: Vercel (hosting, delivery and cookieless analytics, United States and global) and Resend (delivery of contact form messages to our inbox, United States). They may only use it to provide services to us.
Professional advisors and authorities. We may share information with lawyers, accountants and insurers, or with authorities and other parties when we believe in good faith that the law requires it or that it is needed to protect rights, property or safety.
Business transfers. If we are involved in a merger, acquisition, financing or sale of assets, personal information may be transferred as part of that transaction, subject to this policy.
With your consent. We share information in other ways only when you ask us to or agree to it.
International transfers
We are based in Québec, Canada. Our service providers process information in the United States and other countries, so your information may be transferred outside Québec, Canada, the European Economic Area or the United Kingdom, where privacy laws may differ. Before transferring personal information outside Québec, we assess whether it will receive adequate protection, as Law 25 requires. For transfers from Europe, we rely on appropriate safeguards such as standard contractual clauses offered by our providers.
Retention
We keep contact form messages for as long as we need them to answer you and to keep a record of the conversation, and no longer than two years after our last exchange unless you become a customer or the law requires longer. Server logs are kept by our hosting provider for a short period for security. When we no longer need personal information, we delete or anonymize it.
Your rights and choices
Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to have it deleted, to receive a copy in a portable format, to withdraw your consent, and to object to or restrict certain uses. Residents of Québec may also ask how their information is used and to whom it has been communicated.
To exercise any of these rights, email us at info@lokuna.com. We may ask for information to confirm your identity, and we will respond within 30 days. We will not treat you differently for exercising your rights.
If you are not satisfied with our answer, you can contact the Commission d’accès à l’information du Québec, the Office of the Privacy Commissioner of Canada, or the data protection authority where you live in the EEA or UK.
Legal bases (EEA and UK). We answer your messages because you asked us to (steps at your request, or our legitimate interest in responding to inquiries). We run, secure and improve the Site based on our legitimate interests in operating a reliable and safe website. We rely on consent where the law requires it.
Security
We use technical and organizational safeguards designed to protect personal information, including encrypted connections (HTTPS) and access controls on the inbox and tools that receive your messages. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
The Site is meant for businesses and is not directed to anyone under 18. If you believe a child has sent us personal information, contact us and we will delete it.
Other sites and services
The Site links to services we do not control, such as our pages on X, LinkedIn and Instagram. Their own privacy policies apply when you visit them.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date above, and for material changes we will give more prominent notice on the Site.
How to contact us
Our person in charge of the protection of personal information (Privacy Officer) can be reached by email at info@lokuna.com. Please put "Privacy" in the subject line.
This policy is adapted from a template by General Legal, released under CC0 1.0.