# Lokuna

> Lokuna gives SaaS founders autonomous AI retention agents. They connect to Stripe in one click and work to prevent churn without founder intervention.

Lokuna watches every subscription through Stripe, flags customers at risk of churning from billing signals (failed payments, expiring cards, scheduled cancellations, downgrades), recovers failed payments, checks in with customers by email and SMS, and runs a hosted cancel page that offers each customer the one option most likely to keep them. Stripe is the only integration it needs. Churn risk, contact limits and billing are decided by fixed rules; AI writes the messages and recommends the cancel-page offer within limits the founder sets.

Who it is for: SaaS founders and small teams that bill subscriptions through Stripe, usually without a dedicated customer success team.

## Product

- [Homepage](https://www.lokuna.com/): What Lokuna does, how the agents watch, predict and act, integrations, the Lokuna MCP connector for AI assistants, and pricing.
- [How Lokuna works](https://www.lokuna.com/how-it-works): What Lokuna is, who it is for, the Stripe signals it watches, how it decides who to contact, the rules every message follows, pricing and current limitations.
- [Failed payment recovery for Stripe subscriptions](https://www.lokuna.com/failed-payment-recovery): How Lokuna recovers failed Stripe payments: the four-message email and SMS sequence, the heads-up before a card expires, and when a recovery counts as a save.
- [A hosted cancel flow that picks the right offer for each customer](https://www.lokuna.com/cancel-flow): How the Lokuna cancel page works: connecting it to your cancel button, how one offer is chosen per customer within your limits, and what happens if they still leave.
- [Pricing rules](https://app.lokuna.com/pricing): The exact definition of a save, when the 20% Growth fee applies, and worked examples.
- [Sign up or log in](https://app.lokuna.com): Create a Lokuna workspace and connect Stripe.

## Key Facts

- One-click Stripe connection, no code on your site
- Churn risk detection from Stripe billing signals: failed payments, scheduled cancellations, expiring cards and downgrades
- Failed payment recovery (dunning) by email and SMS, plus a heads-up before a card expires
- Check-in and win-back messages that ask customers what changed, with no discounts in proactive messages
- Hosted, AI-personalized cancel page that offers each customer one option (discount, pause, call, or none) within limits the founder sets
- Contact limits for every customer: at least 72 hours between messages, at most 3 proactive messages per 30 days, at most 1 SMS per 14 days
- Approval queue for sensitive actions
- Randomized holdout group so the lift can be measured
- Weekly digests and a Customer Voice report of what customers ask for
- Bring your own email (Resend, SendGrid, Amazon SES, Postmark) and SMS (Twilio, Vonage, MessageBird, Plivo)
- Lokuna MCP: a read-only MCP server at https://app.lokuna.com/api/mcp. Add it as a custom connector in Claude or another MCP client, sign in with your Lokuna account, and ask about your retention overview, at-risk customers, a single customer, recent agent activity and items waiting for you. It cannot send messages or change anything; customer emails are masked.
- Lokuna Growth: free platform plus 20% of the next invoice a saved customer actually pays, charged once per save
- Lokuna Performance: $99 per month, or $950 per year billed annually
- Company: Lokuna Inc., Montréal, Québec, Canada

## Limitations

- Works with subscriptions billed through Stripe only.
- Product-usage, support-tool and NPS connectors are not offered yet. Today the agents work from Stripe billing data and replies to its own messages, and it never claims product usage it cannot see.
- Email goes through your own Resend, SendGrid, Amazon SES or Postmark account, or straight from your Gmail or Microsoft 365 mailbox.
- Proactive text messages need recorded consent and a known customer timezone.

## Blog

- [An AI Agent Is Now Hunting for Unused Seats in Your SaaS](https://www.lokuna.com/blog/cledara-ai-agent-unused-seats-what-it-means-for-saas-churn): Cledara just launched an AI agent that reclaims unused software seats on its own. Here is what buyer-side procurement agents mean for SaaS seat churn.
- [Stripe's New Pause Button: What It Means for SaaS Churn](https://www.lokuna.com/blog/stripes-new-subscription-pause-button-what-it-means-for-saas-churn): Stripe's billing API now supports pausing and resuming subscriptions natively, including self-service in the customer portal. Here's how to use it well.
- [Colorado and New York Tightened Rules on Cancel Pages and Price Hikes](https://www.lokuna.com/blog/colorado-new-york-cancel-and-price-rules-for-saas): Colorado's updated auto-renewal law and a New York price-increase rule took effect in 2026 and may reach B2B SaaS. Here's what changed and what to check.
- [Stripe's New Trial Offers: What They Mean for SaaS Free Trials](https://www.lokuna.com/blog/stripes-new-trial-offers-what-they-mean-for-saas-free-trials): Stripe made per-item trial pricing generally available. Here's what it changes about free trial design, trial-end billing, and churn for early SaaS founders.
- [What Stripe's New Failed-Payment Reason Codes Mean for SaaS Churn](https://www.lokuna.com/blog/what-stripes-new-failed-payment-reason-codes-mean-for-saas-churn): Stripe's latest Billing update tells you why an invoice failed, not just that it did. Here's how early-stage SaaS founders should actually use that.
- [NYC's Click-to-Cancel Rule Just Took Effect: What It Means for SaaS](https://www.lokuna.com/blog/nyc-click-to-cancel-rule-what-saas-founders-need-to-know): NYC's click-to-cancel rule started October 1, 2026, and applies by customer location, not company HQ. Here's what SaaS founders need to check.
- [AI Agents Now Cancel Subscriptions: What It Means for SaaS Founders](https://www.lokuna.com/blog/ai-agents-cancel-subscriptions-what-it-means-for-saas): Meta's Muse and Rocket Money's Rowan can find forgotten subscriptions and cancel them for people. Here is what that changes for SaaS churn, and how to respond.
- [Banks Block AI Agents From Moving Money: What SaaS Billing Should Expect](https://www.lokuna.com/blog/banks-block-ai-agents-moving-money-saas-billing): Schwab, JPMorgan, Citi and Bank of America now stop AI agents from moving client money. Here is what that means for subscription payments and failed-payment recovery.
- [Behavioral Drift: The Silent Killer of SaaS Retention](https://www.lokuna.com/blog/behavioral-drift-the-silent-killer-of-saas-retention): Most SaaS companies obsess over churn after it happens. But long before a customer cancels, there’s usually a quieter warning sign already in motion:…
- [From Reactive to Autonomous: The Future of SaaS Retention Is AI Agents](https://www.lokuna.com/blog/from-reactive-to-autonomous-the-future-of-saas-retention-is-ai-agents): For years, SaaS retention has been fundamentally reactive.
- [Why Early-Stage SaaS Companies Lose Users Until It’s Too Late](https://www.lokuna.com/blog/why-early-stage-saas-companies-lose-users-until-its-too-late): Founders spend countless hours optimizing ads, tweaking landing pages, and increasing signups. Growth becomes the scoreboard. But while acquisition…
- [Why Most SaaS Retention Strategies Fail Early-Stage Founders](https://www.lokuna.com/blog/why-most-saas-retention-strategies-fail-early-stage-founders): Early-stage SaaS founders often treat retention like a growth problem when it’s actually a product reality problem.

## Legal

- [Website privacy policy](https://www.lokuna.com/privacy): How lokuna.com handles contact form messages and analytics.
- [Website terms of use](https://www.lokuna.com/terms): Terms for using lokuna.com.
- [Product terms and privacy](https://app.lokuna.com/legal): Terms of Service, Privacy Policy, DPA and AI disclosure for the Lokuna service.

## Contact

- Website: https://www.lokuna.com
- Email: info@lokuna.com
- Contact form: https://www.lokuna.com/contact
- Site map: https://www.lokuna.com/sitemap
- X: https://x.com/Lokuna_AI
- LinkedIn: https://linkedin.com/company/lokuna